Archive for the ‘Latest Deals’ Category
Thursday, July 11th, 2013
The most common research feature that customers consider with regards to equity release schemes is the interest rate.
Over the past 12-18 months with increasing competitiveness in the equity release market, interest rates have reduced significantly & are now lower than 6%.
However, today Equity Release Supermarket have secured funds with one of the leading equity release companies to secure a fixed rate deal for its customers that is just 5.48% (5.6% APR).
The equity release provider is Just Retirement.
This is the first deal of its kind below 5.5%, whereby an equity release company can offer a single priced product for anyone between the ages of 60-75. This limited tranche of funds is available on a drawdown basis, with a minimum initial withdrawal of £20,000.
Just Retirement have been in the equity release market for 7 years now & provide a drawdown lifetime mortgage plan which enables an overall cash reserve facility from which you can take withdrawals as & when they are required. This flexibility means that you are only charged on the monies actually withdrawn, not on any funds left in the reserve facility.
The minimum withdrawal from the cash reserve is just £2000 & once the equity release plan has been set up, there are NO further charges for withdrawals. Properties situated in England, Wales & Scotland are eligible with a minimum property value of £70,000.
Additional perks of this limited offer is a FREE valuation & £500 cashback payable on completion. Therefore, there are no upfront fees to submit this Just Retirement application through Equity Release Supermarket.
To request a Just Retirement quote on the new 5.48% interest rate please click here or call one of the Equity Release Supermarket team on Freephone 0800 678 5159.
As stated these are limited available funds at this rate so please do not hesitate in contacting us.
Monday, June 3rd, 2013
Equity release interest rates have never shown as much flux as we are seeing today. There are probably two major reasons for this which is greater competitiveness between the lifetime mortgage lenders and lower long term interest rates.
Both factors combined have resulted in equity release interest rates seeing their lowest levels in their history. So, could this be the best time to latch on to one of these deals thereby consolidating a sub 6% interest rate for the rest of your life? Maybe.
There are two very good reasons for securing equity release interest rates at today’s levels. Firstly you will be charged less interest (which remember does compound), thus leaving more equity to use later on in life if required. The second reason would be your beneficiaries will benefit as they will potentially have a smaller equity release loan to repay at the end, when the house is eventually sold.
So the good news is that everyone is a winner at present. With equity release lending increasing as highlighted by the latest Equity Release Council statistics showing that Q1 of 2013 had a 17% increase in advances than Q1 for 2012.
There are many factors fuelling the new tide of interest in equity release schemes. We have seen that there are serious issues highlighted by the FCA report on interest only mortgages and people’s inability or shortfalls in repaying them. Many people are therefore looking at their options & those not wishing to downsize to resolve their shortfall are turning to equity release to settle the bills.
This could be in the form of the roll-up equity release where no monthly payments are required. However, if income is not an issue, then a retirement mortgage could be a better solution such as the range of interest only lifetime mortgage schemes we have available now from the likes of Stonehaven, more2life and Hodge Lifetime.
This is where expert equity release advice can help save you £1000’s in future potential interest charges. By selecting a company such as Equity Release Supermarket, you are accessing a range of interest rates & deals that are more competitive than standard deals on the market. It is wise therefore to always shop around to negotiate the best equity release deal possible.
Selection of the lowest equity release interest rates – June 2013
|EQUITY RELEASE LENDER
||Lifestyle Flexi Plan
||Flexible Repayment Plan
||Lump Sum Lifetime Mortgage
||Roll-up Lifetime Mortgage
||Flexible Lifetime Mortgage
||Interest Select Lite (interest only)
*Aviva equity release interest rates start from 5.42% & dependent on personal criteria.
The majority of these deals come with free valuations and cashback offers.
For a full list of equity rates & to compare deals click here.
For further information and associated offers with the above lifetime mortgage plans please contact the Equity Release Supermarket team on 0800 678 5159 or email email@example.com
These are lifetime mortgage plans. To understand the features and risks, ask for a personalised illustration.
Tuesday, February 26th, 2013
With growing interest in the Hodge Lifetime Flexible Mortgage, Equity Release Supermarket are pleased to announce a new FREE valuation deal for this market leading equity release product.
For all new applications from 26th February 2013, Equity Release Supermarket can offer customers taking out a new Hodge Lifetime Mortgage plan a FREE valuation on properties worth upto £350,000. For properties above the £350,000 limit will just need to cover the differential valuation cost.
Hodge Lifetime has taken the lifetime mortgage market by storm with its forward thinking products catering for the changing needs of the over 60’s retired population.
The introduction of the Flexible Lifetime Mortgage Plan in 2012, saw two new features arrive that had never set foot in an industry previously devoured of new ideas & future planning tools.
Details of these features are as follows: –
- Downsizing Protection Option – allows anyone holding a Hodge Lifetime Plan to repay their lifetime mortgage with NO early repayment charges, providing they move house & downsize at the same time after 5 years of starting the plan. Also favourably for anyone that downsizes WITHIN 5 years – Hodge Lifetime will only charge a penalty on a decreasing basis of 5%,4%,3%,2% & 1% over the first 5 years of the plan term. These rates are the best the equity release industry has to offer currently & helps those who have no intentions of moving now, but may do so in the future for various reasons.
- Flexible Repayment Option – first came the roll-up lifetime mortgage, then interest only lifetime mortgages where the interest could be repaid – now the Hodge Lifetime Flexible repayment option. Hodge now offer the facility to repay upto 10% of the original capital borrowed each year with NO penalty. Therefore, if you’re looking to cap the build up of interest with ad-hoc repayments, or even wish to reduce the equity release mortgage balance, then you can now do so. The repayments can be made anytime you like after the initial period of 12 months from the start date of the plan.
Hodge now have a range of lifetime mortgage plans that can be taken on a single lump sum or drawdown equity release basis with flexibility being key to their portfolio of products. With interest rates starting from 5.74% monthly (6.20% APR) and fixed for life, the present time is the best time the equity release market has ever seen for interest rates.
If you are looking for an equity release scheme whereby you can afford to make repayments of capital &/or interest in order to protect you children’s inheritance, then the Hodge Flexible Lifetime Mortgage scheme should be of interest.
For further information or to request a Hodge quotation, please visit our dedicated Hodge Lifetime deals page by clicking here.
Alternatively, you can speak to one of our Hodge specialists at Equity Release Supermarket by calling our equity release advice line on 0800 678 5159.
Monday, March 12th, 2012
Equity release schemes and equity release remortgage deals allow you to extract the equity tied up within the bricks & mortar of your home. The tax free cash is withdrawn usually by a lump sum or in the form of monthly income. This is a type of loan is for property owners over the age of 55 and is one of the best ways for such people & property owners to borrow money. Equity release plans typically do not need to be paid back until the sale of the home, or the borrower has died or gone into long term care.
Why have equity release schemes become so popular?
Homeowners opt for equity release plans for many reasons & their uses have extended beyond their original concept. Gone is the original ideology that equity release schemes would pay for pensioners essential living demands. Instead the flexibility & uses of equity release schemes have diversified into areas such as inheritance tax planning, moving home & many more besides.
They may have grandchildren entering university, and education tuition fees to pay; they may want to travel the world to meet distant relatives or loved ones; purchase a new car that maybe more economically friendly & cost saving; they may have a child that is soon to wed & needs a deposit for that first step on the property ladder; or they may want to consolidate their debts such as mortgage, loan & credit cards in order to free up & release some disposable income. These are all wonderful & purposeful reasons to choose an equity release mortgage. At the end of the day you just want to retire and relax throughout the longest holiday of your life.
How to Compare Equity Release Deals
There are various providers and independent specialists and a variety of equity release remortgage deals available on the market. In the tough economic times, there are few property owners that would not benefit from an equity release deal; however many homeowners are unaware that they have a solution to their problems with an equity release loan. It is important for the retirees to understand how these UK equity release plans work and how to shop around and compare all lifetime mortgages & home reversion schemes to find the best deal available on the market.
The most convenient means to compare equity release deals is on the World Wide Web or more commonly termed – the Internet. There are many equity release providers and schemes that operate home equity loans. These include schemes such as roll-up lifetime mortgages that allow you to extract an initial lump sum with the interest being charged, & compounded onto the previous year’s balance. The flexible & now more popular scheme is the drawdown lifetime mortgage that allows you to take a smaller initial lump sum that is agreed upon at commencement of the loan and then further amounts as you wish. There are advantages and disadvantages to each.
When you compare equity release, you should work with a company that offers advice and guidance and one that has the contacts in the industry to present you with the best deals available on the market. Equity Release Supermarket has a comparison table that identifies the best interest rates, cashback deals & free valuations for you. Click here to visit the compare deals table.
All Equity Release Supermarket financial advisers are independent & FSA trained and accredited and it is essential that the deal that you opt for meets the FSA standards and SHIP regulations. This will ensure that you have a deal that is safe and fair.
Why Now Might Prove to Be a Good Time to Take Out an Equity Release Policy
A combination of the current crop of exclusives has provided a cheaper route to market for many new equity release applications. However, this is not the only reason for the equity release industry being more confident these days.
A recent spate of rate reductions for the 3 major equity release companies has resulted in some of the lowest interest rates for the past 5 years. Aviva’s recent reduction on its Lifetime Flexible drawdown plan has scuppered plans for Just Retirement to be the market leader. In fact Just Retirement has now thrown in the towel in its quest to become the cheapest lifetime drawdown scheme currently available & is now targeting other areas for domination.
The current exclusive Aviva equity release offered by Equity Release Supermarket is as follows: –
Product – Aviva Lifestyle Flexi Plan
Interest rate – 5.92% fixed for life
Offers – Free Valuation PLUS £500 cashback on completion
If you wish to take advantage of this Aviva deal then request a quote or contact the Equity Release Supermarket team on 0800 678 5159 where one of our advisers will be happy to assist.
Saturday, February 18th, 2012
There is no denying the fact that an impaired life or enhanced equity release plan sounds a little cold and cruel – after all, the actuaries at the insurance companies have number crunched their statistics to come up with a more attractive plan if you are able to prove that you’re less likely to live as long as the average person. However, just for once in this world, this is a type of financial plan that could definitely work in your favour if you are in poor health – now how often does that happen?
Bearing in mind that the standard equity release plan will be based on an average life expectancy (of say around 80+ years of age), standard plans presume that the client will remain within their property for a certain number of years. Therefore, the equity release UK company will have to wait until the clients have either passed away or moved into permanent residential care before they are able to finalise the plan and reclaim their equity in the property.
If you qualify for the impaired life equity release scheme you would prove to the equity release provider that you are unlikely to remain within your property for such a long period of time and therefore the lender would be able to finalise the plan more quickly. This is where more favourable rates and payouts may be available to an applicant for an impaired life equity release plan and this can even be around 30% more advantageous.
Applying for an impaired or enhanced equity release plan is only slightly more involved than the standard lifetime mortgage or home reversion plan; you will be required to complete a short health & lifestyle questionnaire that asks if you have ever been diagnosed with certain medical conditions. At the end of the application, if it is presumed that your life may be impaired, you could qualify for a much bigger lump sum from your equity release plan.
Just as it is possible to use an equity release calculator to ascertain the expected level of payout for a standard policy, so too can you use this tool to work out what level of payout would be available for an impaired life equity release plan. However, these impaired life equity release calculators are not always entirely accurate. This reason being is that some enhanced equity release lenders such as more2life have varying degrees of enhancement. This is due to the severity of the ill-health the applicant maybe experiencing. The greater the number of illnesses, the greater the potential equity release tax free lump sum.
There are very few times in this life where ill health can actually deliver a better financial reward, but with impaired life equity release schemes from the likes of: –
- AVIVA – Lump Sum Max plan
If you can get past the actuaries working for these equity release providers and would really appreciate some much needed cash at the moment, investigate the possibility of such an impaired life plan and get out there and start living your life to the full.
Equity Release Supermarket has access to impaired or enhanced equity release schemes. These come with exclusive offers such as free valuation & cashback deals. To receive a enhanced equity release quote or product factsheet please complete our contact form.
To evaluate whether you qualify why not call the equity release team on 0800 678 5159 or email firstname.lastname@example.org
Tuesday, February 7th, 2012
Aviva today announce an exclusive 5.92%pa interest rate to Equity Release Supermarket on its Lifestyle Flexi plan.
News had it that 2012 was going to be a breakthrough year for the Equity Release Market. Today this statement was confirmed.
The first sub 6% annual interest rate for over 5 years will have a major impact on the equity release market & confidence in general.
Ironically enough, this followed news earlier in the day from Just Retirement that it had just reduced its own rate in reaction to Aviva’s a week earlier. The new Just Retirement rate of 6.15% pa was considered extremely competitive until Aviva gatecrashed their party later on in the day.
Today’s groundbreaking news on the Aviva Lifestyle Flexi plan has come hot on the heals of my previous news items of 27th January & 30th January in announcing earlier Aviva and LV= rate reductions.
So why is there such an equity release interest rate war currently?
We need to look at the market as whole, the recent economic factors & how these companies are funded.
Both Aviva & Just Retirement are big annuity providers & companies with the backing of annuities have been able to ride the storm, ever since the credit crunch began a few years ago. You may be aware that most equity release companies with bank funding such as Saffron, Coventry Building Society & Hodge Lifetime to some degree, have dropped out of the market. Longer term funding has been an issue for them.
However, this doesn’t answer the whole story, so lets look a bit deeper…
We have mentioned the credit crunch. It is evident first hand from our Equity Release Supermarket data that a significant element of equity release loans are for financial, rather than lifestyle factors. This means there is a greater emphasis on ‘need’ rather than ‘wants’.
Retirees in general are finding retirement a financial struggle in trying to make ends meet. Overall attitude towards retirement & their legacies has also changed over the years with a more ‘live for today’ motto. With drawdown equity release plans becoming increasingly popular, this lends true to our analysis.
People are taking just enough for today to clear debts, help the kids & have a small amount behind them to provide that ‘cushion’ that provides them with a feel good factor.
The Aviva Lifestyle Flexi Deal in Finer Detail
Market leading fixed interest rate of 5.92%
£500 cashback on completion
FREE valuation upto £1 million
Drawdown equity release scheme
Earliest age for application of 55 years
Minimum £10,000 initial loan
Minimum property valuation of £75,000
In addition to the great news on their lowest interest rate for years, now is as good time as any to take out an Aviva Equity Release Plan. With both a £500 cashback & free valuation offer, the net set up costs for an equity release application are now minimal. With Equity Release Supermarket’s advice fee being lower than its major competitors, then now is the time to seriously considering taking out an equity release plan with Equity Release Supermarket, if you have strong intentions to do so anyway.
Early Repayment Advantages with Aviva
With GILT rates at a current all time low, it would also favour equity release lenders who use gilts to govern their early repayment charges. Aviva use an individual government gilt to measure whether a future early repayment charge will apply. The yield of this gilt is noted on the day the equity release plan starts. Upon redemption, the yield is noted at that point & gauged to see whether it has it increased or fallen during that period.
Should the gilt yield have increased or stayed the same then NO penalty will apply. Aviva will even permit a reduction of 0.12 basis points before even applying a penalty. Therefore, with gilt rates currently being so low, there is less likelihood of the yields falling today than ever previously. However, this cannot be guaranteed & if you are considering early repayment then please speak to our team of advisers first.
With a national team of equity release advisers who can provide both face-to-face & phone based financial advice, we are only a telephone call away from offering you a market leading equity release deal.
If you would like to take advantage of a free initial consultation regarding the Aviva or any other equity release mortgage, please call the Equity Release Supermarket team on 0800 678 5159 or email email@example.com
The following links provide further equity release information: –
Request an Aviva quote | Request a Just Retirement quote | Find a local adviser |
Equity Release Calculator
Saturday, November 12th, 2011
Following hot on the heels of Equity Release Supermarket’s recently advertised Aviva cashback/valuation/interest rate deal, Director Mark Gregory is pleased to report a further exclusive equity release offer from Just Retirement.
‘We are pleased to advise that we now can provide a much improved offering to our customers from Just Retirement. On the back of a successful year in the equity release market, our achievements have now been recognised & rewarded by Just Retirement.’
Similar in nature to the Aviva deal, Just Retirement are to offer Equity Release Supermarket customers an amazing £700 cashback, FREE unlimited valuation & specially reduced interest rate of 6.35%.
The £700 cashback coupled with free unlimited valuation will enable our customers to submit an equity release application with NO upfront fees.
Major beneficiaries of the free valuation will be the applicants with higher property values, who will benefit from a completely FREE valuation. An example of this can be seen on a property valuation of £500,000 which will save such Equity Release Supermarket customers a sizeable further £500!’
The combination of free valuation & cashback (which offsets the application fee) results in the only fixed set up cost to be the equity release legal fees . These can be offered to Equity Release Supermarket customers for as low as £349+VAT & disbursements.
Just Retirement are one of the leading equity release companies whose drawdown scheme has recently undergone a major review, the results of which are now becoming evident.
The Just Retirement drawdown facility, which used to be capped at 100% of the initial release, has now been revised for the first time since its inception over 5 years ago.
The review has resulted in Just Retirement’s drawdown facility being increased from 100% to 200% of the initial withdrawal. This now puts it in line with fellow equity release lenders such as LV= which uses the same formula for calculation of the size of the additional reserve facility.
To request a quote on the special offer from Just Retirement please click here.
To find your local Equity Release Supermarket adviser please click here or call freephone 0800 678 5159.
Friday, November 11th, 2011
Equity Release Supermarket is pleased to announce its new equity release deal from Aviva.
Commenting on the exciting new deal from Aviva equity release which offers clients a FREE valuation* plus a £500 cashback & specially reduced interest rate of 6.32%, director Mark Gregory states…
‘the offer from Aviva is testament to the work & progress Equity Release Supermarket is making in the equity release market. Buoyed by the growing consumer confidence in equity release schemes, I feel that we are now positioned to increase our market share. Excellent deals from the likes of major equity release companies such as Aviva will help my team of advisers promote such competitive equity release plans.’
Equity Release Supermarket are now recognised as one of the major independent equity release brokers in the UK. Their market leading website offers all the current equity release interest rates & exclusive offers currently available.
Experience the Equity Release Supermarket website or to speak to one of their experienced equity release advisers call freephone 0800 678 5159.
*Free valuation applies to property valuations upto £250,000
Sunday, July 3rd, 2011
More great news for the increasingly buoyant equity release market as Partnership re-enter with their Enhanced Lifetime Mortgage plan.
Specialists in impaired life annuitys; Partnership are now bringing their underwriting expertise to equity release schemes. The logic behind their offering, provides a bespoke underwriting event for each client looking to achieve a maximum equity release status. Their experience from the enhanced annuitys market has led to a radical re-think in the equity release market where effectively the same principles can apply.
Consideration for impaired life equity release schemes is certainly gaining momentum as rumour has it other equity release companies such as Aviva may also be looking into the possibility of developing their own impaired product. In fact any of the existing equity release providers who offer an annuity proposition could be in the market with potential launches under their wings?
So what is an impaired life equity release scheme?
Well firstly lets have a look at how an impaired life annuity works…
Primarily, an enhanced annuity provider will ask the annuitant a series of health questions which dependent upon their health conditions & severity, will determine the size of the annuity pension they will receive. In essence, the worse their health is the better, as they will potentially receive a more sizeable pension due to their life expectancy not being as long as a healthy person.
It may sound crude, however Partnership’s years of underwriting experience allows them to now offer the same principles in the equity release market by offering a bigger lump sum than standard equity release providers. The maximum release, dependent upon the health questionnaire is 55% of the property value.
What illesses will qualify?
The questionnaire itself is not as detailed as one would imagine. Likewise the number & severity of the qualifying conditions is lower than expectations, thus making the underwriting aspect of the equity release plan simplistic in assessment.
The health questions are as follows:-
- Have you smoked 10 cigarettes per day for the last 10 years?
- Have you been diagnosed with high blood pressure, requiring ongoing medication?
- Have you suffered a heart attack requiring hospital admission?
- Do you suffer from diabetes, requiring insulin or tablet treatment?
- Have you suffered from a stroke (CVA), excluding mini-strokes (TIAs)?
- Have you suffered from angina, requiring ongoing medication?
- Have you been diagnosed with cancer requiring surgery, chemotherapy or radiotherapy?
- Have you been diagnosed with Parkinson`s disease?
- Have you been diagnosed with multiple sclerosis?
- Have you taken early retirement on the grounds of ill health?
- Are you currently taking any prescription medication?
Given this information, the online Partnership equity release calculator will then produce a maximum lending figure taking also into account age(s) & property valuation. A signature will then be required on a declaration form to confirm the medical questions have been correctly answered as only a sample number of applications will actually be looked into with the clients general practioners. This makes the application process quicker & smoother putting the onus on the applicant accurately qualifying their ailments.
Are their any other features in Partnership’s enhanced lifetime mortgage scheme?
The simple answer to that is yes.
Partnership have managed to squeeze in some important features that provide additional security & protection for applicants. Aside from being a member of SHIP & thus passing the protection features of the no negative equity guarantee, assured tenancy & ability to move home, there is also an Inheritance Protection facility.
The inheritance protection feature is included at no extra cost & provides the ability to protect a part of the final sale proceeds which can then be successfully passed onto the heirs & beneficiaries. Therefore, peace of mind reigns when the biggest objection to the use of equity release schemes is ‘how much will be left for the children when I die’.
What is their lending criteria?
The Partnership Enhanced Lifetime Mortgage is currently only available in England & Wales on property valuations over £70,000. Their approach to property types is standard amongst the industry, although they will permit borrowings on some concrete build constructions such as Laing Easy Form & Wimpey No Fines which down to the valuers comments would pass as acceptable.
The minimum age of the youngest applicant must be 60 & at least one suffering from one of the aforementioned illnesses/conditions. The minimum loan on application is £25,000 which is higher then most equity release providers, however the plan is pitched at the higher release end of the lifetime mortgage market.
The major factor setting themselves aside from the alternative impaired life equity release offering from more2life is the FREE cost to market for any applicant. Partnership have initially launched with a tempting proposal of a FREE valuation & NO application or completion fee payable on set up. In fact they even go one step further with a CASHBACK of £250 on completion which goes some way to offsetting any legal fees incurred.
Again, thanks to companies such as Partnership showing innovation, the equity release market has shown its durability over the past 12 months at a time of economic diffculties. Perhaps the old days when the two words – ‘equity release’ & ‘apprehension’ were associated, are now becoming more of a distant memory.
If you would wish to find out whether you would qualify for an enhanced lifetime mortgage with Partnership, please fill in this Partnership enquiry form or call freephone 0800 678 5159.
Wednesday, November 3rd, 2010
Signs are certainly showing of a recovery in the equity release market as news that existing SHIP member – New Life Mortgages are returning with two new competitive products.
They arrive on the back of the recently launched impaired life equity release lender; more2life at the beginning of October.
Although New Life Mortgages hadn’t officially withdrawn from the market in 2009, it remained in the market whilst new funding sources were explored..
That time is now & details of the revamped equity release schemes can also be found on the Equity Release Supermarket website by clicking here.
New Life Mortgages have decided to make a statement, by not only relaunching their product range, but also arriving with the lowest interest rate in the market at just 6.35% monthly.
The Lifetime Fix and Lifetime Gold products both position themselves into the ‘roll-up’ lifetime mortgage range & are designed to be the most competitive equity release products in the market for the over-55’s.
The New Life Gold product is designed to offer the maximum release possible for a client in good health. Plans start at age 55, with a release of 20%, thus offering the maximum release currently available in the equity release market.
The age related percentage’s that can be released are as follows: –
Age 55 – 20%
Age 60 – 25%
Age 65 – 30%
Age 70 – 36%
Age 75 – 41%
Age 80 – 46%
Age 90 – 51%
The product is uniquely available only on a single life basis & has a very competitive interest rate of 6.75% monthly. This compares favorably with its peers at the maximum release end of the market who would be Aviva & new entrant more2life.
As an extra incentive, New Life Mortgages are offering £300 cashback on NLM Gold cases that complete prior to December 29.
The Lifetime Fix is the second product on offer from New Life Mortgages with the lowest rate currently available in the equity release market at just 6.35% monthly.
Available on a single & joint life basis the plan releases a lower amount than the Gold product, starting with a release of just 17% of the property value at age 55.
As an added incentive New Life are offering £600 cashback on cases completed before 29th December, so if you are considering equity release with a low interest rate hurry!
Both schemes have a minimum acceptable property value of £60,000, which again is the lowest in the equity release market & may bring previously ineligible applicants a new lease of life?
If early repayment charges are an issue with some lenders relying on gilt rates, New Life Mortgages have a more conventional attitude with the simplistic rate of a 5% penalty in the first 5 years. Thereafter no penalty exists.
This could obviously favour people who may have shorter term retirement plans with their properties, although equity release UK schemes are designed to run for the rest of your life.
Should you require a product fact sheet or quotation on any of these New Life Mortgage products, please call the Equity Release Supermarket team on 0800 678 5159 or email firstname.lastname@example.org